Refunds & Returns

Faulty goods - If any items are faulty or develop a fault at any time during their lifetime, please contact us with details of the problem and we will get back to you within 2 business days (Mon-Fri). We will refund the cost of any faulty product or we will replace it free of charge.

Returns for online purchases - Within 14 days of receipt of your order, you may return any unused items for a full refund. Please note that we can process returns and refunds only for items purchased from cleverwhite.com.au

To return an item, please wrap your goods securely and please include our original packing slip with your return. If you do not have your packing slip, please indicate the order number on a separate piece of paper. It would be appreciated if you would indicate the reason for returning the item, but this request is entirely optional. For your protection, we recommend that you use an insured recorded delivery for shipment. Please note that we can only refund shipping costs if the return is a result of our error or if you are returning a faulty product.

For information on where you should return your goods, please contact us.

We will notify you via email of your refund (see Returns) and we endeavour to do this within 7 business days.

Guarantee - If you are dissatisfied with any product or service of ours we want to know about it so please email us or contact us at the addresses and numbers in our ‘contact us’ section. We will exchange any product that is faulty. This does not affect your statutory rights as a consumer.

Billing Information

Credit/debit card statements - Please note that on your credit/debit card statement, your order will show up as being charged to Creative Partners (Aust) Ltd. Creative Partners (Aust) Ltd is the company behind cleverwhite.com.au

Mistakes on your bill - Please contact us in the unlikely event you discover a discrepancy on your bill from cleverwhite.com.au (see card statements above). If there is an error, we will credit your card within 15 working days. Tax charges All items offered for sale include GST of 10%. The purchaser is responsible for any other taxes (such as import tax) that may be levied if you order outside of Australia. Copyright All content on cleverwhite.com.au provided by us is protected by Australian and International copyright laws and that copyright is owned or controlled by Creative Partners (Aust) Ltd. Unless otherwise stated, we reserve all rights in that copyright. TM and ® denote trademarks. All rights reserved. All brands, product and company names may be trademarks or registered trademarks of their respective holders.

Consumers' statutory rights - Please note that your consumer statutory rights are not affected by cleverwhite.com.au’s 'small print'. This website is governed by Australian law.

Common sense - We have thoroughly researched and strongly believe in all the products and advice offered here at cleverwhite.com.au. However, we are not dentists and are not familiar with any specific medical conditions that you may have. So please check with your dentist before changing your oral care regimen. Use common sense when trying any new products as they provide different results for different people. If you have any product comments or queries, please contact us.

Title of goods - Goods remain the property of cleverwhite.com.au until payment is received in full.

Contact Us - All the staff at Creative Partners are committed to offering our customers the best service we can. If you have any suggestions or comments that may help us to serve you better, then please contact us. You can contact our Customer Care team directly in the following ways: